InCrowd
Insurance Essentials for corporates

Our policyholder services

Businesses in all sectors purchase and rely on insurance in order to engage in their commercial activities. And yet, insurance can cause problems for clients in numerous ways, such as:

• Clients often discover that their insurance does not operate in the way they had expected.
• The roles of those involved in insurance placement and claims – brokers, adjustors, and insurers – are often unclear.
• Risks are excluded which were thought to be covered and aspects of a client’s business are uninsured.
• Annual renewals can result in altered cover when different wordings are proposed.
• Clients sometimes do not understand their obligations – such as notification requirements – under their insurance cover.
• Strict claims processes are not followed resulting in the denial of claims.
• Claims can be declined, and coverage disputes emerge.

How we can help

Whatever the type of insurance, our team has the experience to help clients achieve the best outcome. Our leading policyholder insurance practice assists clients in ensuring that they obtain maximum value from their insurance protections by:

• Assisting in the effective and robust risk transfer to support business objectives.
• Reviewing insurance cover – whether a stand-alone policy or complex global programme.
• Assisting on structuring and placing insurance cover.
• Advising on insurance policy wordings.
• Providing coverage advice and assisting on claims notifications.
• Helping clients manage claims to obtain speedy and smooth insurance recoveries.
• Acting in situations where insurance claims are denied by insurers.

Placement and renewal of insurance cover

We regularly help clients when they purchase or renew insurance by reviewing their insurance policies and group/global insurance programmes to ensure that they are fit for purpose. This includes:

• Ensuring that there are no coverage gaps.
• Ensuring that clients have the insurance required by their regulatory, professional and commercial obligations.
• Advising clients on the effect of any exclusions or limitations to cover.
• Advising clients on how their digital transformation/energy transition plans interact with their insurance coverage.
• Working alongside brokers to review and agree insurance policy terms.
• Advising on the intersection between a client’s risk management and insurance needs.

Coverage advice and claim notification

We advise clients in managing and mitigating the effects of major loss events to ensure they preserve cover under their insurance policies to the maximum extent possible. And when a client suffers a loss we can step in to advise on the merits of an insurance claim and the claims process, including the steps to be taken to notify the claim to insurers and how to demonstrate their loss under the relevant policy terms. We can also assist in negotiating the best claims settlement possible.

Insurance claims/dispute resolution

Sometimes insurers deny cover and a dispute over a loss can escalate. We routinely act for clients in situations where an insurance claim is denied by insurers, whether or not this dispute develops into litigation or arbitration. We offer clients:

• Litigation expertise.
• Market knowledge from many years’ experience.
• An expertise in novel insurance issues.
• A strong commercial focus on resolving disputes efficiently and cost-effectively.
• A global presence.

Types of insurance on which we advise