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Consumer Duty

Our Consumer Duty Hub brings together recent developments, insights, webinars and videos from our Financial Services, Insurance and Litigation lawyers and our Consulting team on a range of Consumer Duty-related topics.

Know-how

What's new?

Appointed Representatives: UK government outlines two ‘targeted’ proposals for reforming the current regulatory framework

Consumer Duty: UK FCA publishes findings from review of digital design in customers’ online journeys

BNPL: Buy Now, Regulate in 2026 - FCA publishes proposals

UK Mansion House 2025 and Financial Services Growth and Competitiveness Strategy: summary of key initiatives

Consumer Duty: UK FCA raises the bar for international payment pricing transparency

UK Consumer Duty rule review: FCA sets out ‘targeted steps’ to simplify requirements for firms

The FCA’s five year strategy (2025-2030)

UK FCA Consumer Duty: Price and value outcome - good and poor practice update

UK retail conduct requirements: FCA launches Call for Input following introduction of Consumer Duty

UK Consumer Duty: FCA publishes results from insurance multi-firm review of outcomes monitoring

UK Consumer Duty: FCA gives more implementation feedback and some focus areas for closed books work

UK Consumer Duty: Lessons learned

See all Know-how

Topics

Planning your project

This topic collects relevant know-how that is designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to planning your project.

Outcome 1: Products and services

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to products and services.

Outcome 2: Price and value

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to price and value.

Outcome 3: Consumer understanding

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to consumer understanding.

Outcome 4: Consumer support

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to consumer support.

The cross-cutting rules

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to the cross-cutting rules.

Data and MI (monitoring and evaluation)

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to Data and MI (monitoring and evaluation).

Relationships with third parties

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to relationships with third parties.

Litigation and enforcement

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to litigation and enforcement.

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