What we do
Our thinking
Our Consumer Duty Hub brings together recent developments, insights, webinars and videos from our Financial Services, Insurance and Litigation lawyers and our Consulting team on a range of Consumer Duty-related topics.
Appointed Representatives: UK government outlines two ‘targeted’ proposals for reforming the current regulatory framework
Consumer Duty: UK FCA publishes findings from review of digital design in customers’ online journeys
BNPL: Buy Now, Regulate in 2026 - FCA publishes proposals
UK Mansion House 2025 and Financial Services Growth and Competitiveness Strategy: summary of key initiatives
Consumer Duty: UK FCA raises the bar for international payment pricing transparency
UK Consumer Duty rule review: FCA sets out ‘targeted steps’ to simplify requirements for firms
The FCA’s five year strategy (2025-2030)
UK FCA Consumer Duty: Price and value outcome - good and poor practice update
UK retail conduct requirements: FCA launches Call for Input following introduction of Consumer Duty
UK Consumer Duty: FCA publishes results from insurance multi-firm review of outcomes monitoring
UK Consumer Duty: FCA gives more implementation feedback and some focus areas for closed books work
UK Consumer Duty: Lessons learned
Planning your project
This topic collects relevant know-how that is designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to planning your project.
Outcome 1: Products and services
This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to products and services.
Outcome 2: Price and value
This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to price and value.
Outcome 3: Consumer understanding
This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to consumer understanding.
Outcome 4: Consumer support
This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to consumer support.
The cross-cutting rules
This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to the cross-cutting rules.
Data and MI (monitoring and evaluation)
This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to Data and MI (monitoring and evaluation).
Relationships with third parties
This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to relationships with third parties.
Litigation and enforcement
This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to litigation and enforcement.
James Black
Partner
London
Michael Thomas
Mark Aengenheister
Director
Dominic Hill
Consultant