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Consumer Duty

Our Consumer Duty Hub brings together recent developments, insights, webinars and videos from our Financial Services, Insurance and Litigation lawyers and our Consulting team on a range of Consumer Duty-related topics.

Know-how

What's new?

UK FCA publishes first issue of Enforcement Watch

Key considerations for firms contemplating crypto-linked notes to retail in the UK

HL UK Pensions Law Digest 6 February 2026

Key takeaways from FCA Consultation Paper 26/4 on the application of the FCA handbook for regulated cryptoasset activities

Hogan Lovells UK cryptoasset regime roundtable key takeaways

UK Insurance Horizon Scanner 2026

Regulatory return to office: catching up on recent developments in UK Retail Banking & Payments

HL UK Pensions Digest 8 January 2026

Agentic AI in Financial Services: Regulatory and Legal Considerations

Payments and the UK government’s pro-growth agenda: FCA consults on a new risk-based exemption for contactless payments

UK: FCA consults on applying existing rules to cryptoasset firms

FCA shares findings on authorisation and registration applications

See all Know-how

Topics

Planning your project

This topic collects relevant know-how that is designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to planning your project.

Outcome 1: Products and services

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to products and services.

Outcome 2: Price and value

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to price and value.

Outcome 3: Consumer understanding

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to consumer understanding.

Outcome 4: Consumer support

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to consumer support.

The cross-cutting rules

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to the cross-cutting rules.

Data and MI (monitoring and evaluation)

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to Data and MI (monitoring and evaluation).

Relationships with third parties

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to relationships with third parties.

Litigation and enforcement

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to litigation and enforcement.

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