Consumer Duty

Our Consumer Duty Hub brings together recent developments, insights, webinars and videos from our Financial Services, Insurance and Litigation lawyers and our Consulting team on a range of Consumer Duty-related topics.

Know-how

Hogan Lovells UK cryptoasset regime roundtable key takeaways

UK Insurance Horizon Scanner 2026

Regulatory return to office: catching up on recent developments in UK Retail Banking & Payments

HL UK Pensions Digest 8 January 2026

Agentic AI in Financial Services: Regulatory and Legal Considerations

Payments and the UK government’s pro-growth agenda: FCA consults on a new risk-based exemption for contactless payments

UK: FCA consults on applying existing rules to cryptoasset firms

FCA shares findings on authorisation and registration applications

Appointed Representatives: UK government outlines two ‘targeted’ proposals for reforming the current regulatory framework

Consumer Duty: UK FCA publishes findings from review of digital design in customers’ online journeys

BNPL: Buy Now, Regulate in 2026 - FCA publishes proposals

UK Mansion House 2025 and Financial Services Growth and Competitiveness Strategy: summary of key initiatives

Consumer Duty: UK FCA raises the bar for international payment pricing transparency

UK Consumer Duty rule review: FCA sets out ‘targeted steps’ to simplify requirements for firms

The FCA’s five year strategy (2025-2030)

UK FCA Consumer Duty: Price and value outcome - good and poor practice update