Consumer Duty

Our Consumer Duty Hub brings together recent developments, insights, webinars and videos from our Financial Services, Insurance and Litigation lawyers and our Consulting team on a range of Consumer Duty-related topics.

Know-how

UK FCA Consumer Duty: Price and value outcome - good and poor practice update

UK retail conduct requirements: FCA launches Call for Input following introduction of Consumer Duty

UK Consumer Duty: FCA publishes results from insurance multi-firm review of outcomes monitoring

UK Consumer Duty: FCA gives more implementation feedback and some focus areas for closed books work

UK Consumer Duty: Lessons learned

UK Consumer Duty: Closed products and board reports are key focus areas ahead of July 2024 deadline

UK FCA Cash Savings Market Review report: Putting the Consumer Duty into action

The UK Consumer Duty: What does it mean for London listed investment companies?

UK FCA consults on changes to create stronger framework to support borrowers in financial difficulty

UK Consumer Duty: FCA outlines expectations on fair value assessments as July deadline looms

UK FCA overdrafts remedies: Positive findings tempered by cost of living and upcoming Consumer Duty

Webinar series - Episode 7: At the sharp end: litigation and enforcement risk

UK Consumer Duty and FCA Business Plan 2023/24: ‘key role’ for Duty in cost of living crisis

UK FCA portfolio letter to payments firms: compliance with safeguarding is ‘top priority’

UK FCA final mortgage support guidance for firms assisting borrowers during cost of living crisis

Global Payments Newsletter, February/March 2023